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Refund Policy
 
 
Welcome to our website P2P Connection, LLC

We Guarantee Your Satisfaction.  Even though we do not sell tangible products, we guarantee that for any reason you are not satisfied with our services, you are able to cancel your account.  Simply send the cancellation request to support@p2pconnection.net and your account will be immediately terminated with no further billing from the date of your request. 


In the event that we do sell products in the future, I understand that at least 50% of all Distributor's wholesale purchases must be resold to customers that are not Independent Sales Representatives of Company and that I will not purchase products solely for qualification for a higher position, bonus or commissions.


In the event that P2P Connection, LLC decide to sell products, the following rules apply.  All product(s) in resalable condition purchased within 90 days prior to termination may be returned (shipping prepaid).  Company will repurchase such products at 90% of original price less any bonus or commissions paid.  All current sales aids and in resalable condition purchased within 90 days prior to terminating may be returned (shipping prepaid).  Company will purchase such materials at 90% of original price.  Any laws in any jurisdiction inconsistent herewith are adopted herein and will be followed. 


Customer Service:


Email: support@p2pconnection.net
Phone: 972-637-7766
Hours: Monday to Friday, 9:00 AM to 6:00 PM Central Time
Refund Instructions:
You will be advised by the Customer Service of the return address. Please don't ship products without RMA number. You will be asked to return product(s) to the following addresses:

Our Address
P2P Connection, LLC
2580 W. Camp Wisdom Rd
Suite 218
Grand Prairie, TX 75052
United States

  • Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
  • Once we receive your return, we will gladly exchange your item(s) or return your money.
  • Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.
Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.


***Please note the refund policy stated above only applies to further sales if we choose to sell tangible products which we do not offer at this time.***

 
 
 
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